General Salon Questions

Is your location accessible for everyone?

Yes! Our Portland self-care studio is fully ADA accessible, including the front door, treatment rooms, bathrooms, and pedicure station. Our restrooms are ADA-compliant and include a bidet and commonly needed supplies for free.

We’re always open to feedback on how we can make our space even more inclusive! Learn more on our Accessibility Page.

How is the parking situation?

We recommend free street parking in the surrounding neighborhood. Please allow yourself a few extra minutes to find parking before your appointment.

Do you accept walk-ins, or is it appointment-only?

Appointments are always recommended to make sure we have time for you, but walk-ins are welcome when our schedule allows! Feel free to call ahead, we’re happy to let you know what’s available and try to fit you in when we can.

What payment methods do you accept?

We accept credit/debit cards and cash. Tips are always appreciated and can be given in cash or through your preferred payment method.

Do you offer gift cards?

Yes! Gift cards are available for all our self-care services in Portland, OR, including waxing, facials, pedicures, and more. You can purchase them online or in the salon.

What should I do if I’m running late?

We understand that things happen! If you’re running late, please give us a quick call or text. We allow a 7-minute grace period, but if you arrive later than that, we may need to reschedule or modify your service depending on the schedule.

Do you offer services for all genders?

Absolutely! Dahlia Wax Collective is an inclusive space where all genders and bodies are welcome. We provide gender-neutral waxes, pedicures, facials, and more, and tailor all of our services to your individual needs and comfort.

Can I bring my friend/partner/child to my appointment?

You’re welcome to bring someone with you, but for safety and comfort, guests who are not receiving a service must stay in the waiting area.

As a single mom, I completely understand that childcare can be tough. If you’re unable to come without your child, I’m happy to reschedule your appointment without a fee, just let me know!

What is your cancellation policy?

If you are unable to make it to your appointment, please cancel or reschedule at least 24 hours prior to your appointment start time. You are able to do this through your confirmation text or email. 

We do understand that life happens, so if there are any last minute changes to your appointment we just ask that you pretty please let us know so we can adjust our schedules accordingly and open up that spot to another guest. We promise we won't be mad at you (so rest that anxiety ridden little mind of yours). These policies are in place so we can continue to provide a living wage for my employees. Thank you for understanding!

• Same-Day Cancellation (within 24 hours): 50% fee

• Same-Day Reschedule (within 24 hours): 25% fee

• Late Arrival (8+ mins): Appointment may be shortened or rescheduled; 25-50% fee may apply

• No Call, No Show:

• First time: 50% fee

• Second time: 100% fee

• Third time: 100% fee + booking privileges removed

*Card on file required to book. Fees only apply when policies are not followed*

Life happens! If you're experiencing an emergency, just reach out, we appreciate communication.

If finances are the reason for cancellations, please reach out! We understand and can be flexible.

Waxing FAQ | Best Waxing in Portland, OR

How long should my hair be for waxing? Should I trim it first?

For the best results, hair should be at least ¼ inch long (about the length of a grain of jasmine rice). Please don’t trim your hair before your appointment! If it needs trimming, I’ll take care of it!

How often should I get waxed?

For best results, we recommend getting waxed every 4-6 weeks to maintain smooth skin and slow regrowth.

Will my hair grow back thicker after waxing?

Nope! Waxing actually makes hair grow back finer and softer over time. Unlike shaving, which cuts hair at the surface, waxing removes hair from the root, leading to thinner regrowth.

Can I get waxed if I’m on my period?

Yes! If you’re comfortable, I’m happy to wax you during your period! Just wear a fresh tampon or menstrual cup. Keep in mind that your skin may be a little more sensitive at this time.

What type of wax do you use?

We use azulene-infused soft wax, which has anti-inflammatory and antibacterial properties to soothe and calm the skin.

What should I do before my waxing appointment?

• Moisturize & exfoliate 24 hours before your appointment

• Avoid caffeine on the day of your wax (it increases sensitivity)

• Take Tylenol (acetaminophen) 30 minutes before if you're worried about discomfort (avoid ibuprofen or aspirin as they thin the blood)

• Most importantly, don’t stress! You’ve got this.

Facials & Skincare FAQ | Best Accessible Facial in Portland, OR

Which facial is best for me?

Not sure what your skin needs? Our licensed estheticians will assess your skin and recommend the best facial for concerns like hydration, acne, hyperpigmentation, or anti-aging.

Do facials help with anti-aging?

Yes! We offer facials that boost collagen production, hydrate the skin, and minimize fine lines. Treatments like microneedling, dermaplaning, and microdermabrasion can also improve skin texture and elasticity.

Pedicures & Foot Care FAQ | Portland, OR Certified Master Pedicurist

Do you offer pedicures for people with diabetes or foot concerns?

Yes! Our Certified Master Pedicurist specializes in diabetic-safe pedicures, ingrown toenail care, and callus treatments.

Do I need to shave my legs before my pedicure?

Nope! There’s no need to shave, we’re here to care for your feet, not judge them. Plus, shaving can make your skin more sensitive.

Lash & Brow FAQ | Portland, OR Lash & Brow Services

How long do lash lifts and brow laminations last?

Both lash lifts and brow laminations last about 6-8 weeks, depending on your natural hair growth cycle.

💜 Still have questions? Contact us, we’re happy to help! Book your appointment today at Portland’s most inclusive self-care salon!