• We recommend booking an appointment. Dahlia is a small intentionally staffed salon and many of our providers stay pretty booked, so we generally can't guarantee same-day or walk-in availability.

    You can always check our online booking system for current availability and you are always welcome to send us a text to ask about same day appointments!

  • The easiest way to book is through our online booking system. You'll be able to choose your service, provider, date, and available appointment time.

    If you’re not sure what to book, or you can’t find a time that works for you, feel free to send us a text and we can help you out!

  • We take cash, card, and tap to pay! Cash tips are always appreciated by your service provider, but never expected.

  • Hell yeah, spend the whole day with us! As long as we have availability, you can book multiple services together, even if they're with different providers.

    Our online booking system is the best place to see what combinations are available. However, as always, totally feel free to reach out to us if you’re having trouble finding a time that works for you and we’ll see what we can do on our end.

  • Yep! We want to make sure you’re seeing the person you’re most comfy with. You can choose your preferred provider while booking.

    If you don't have a preference, you're welcome to choose whoever has availability.

  • We sure do! You are able to purchase them online through our booking page, or come by the salon to pick up a (super cute) physical gift card!

General Salon + Booking

Appointments, Policies + Fees

  • Well, to start, we’re so happy you’re coming in. Our entire goal is to be a safe space where you feel at ease the second you walk in. 

    Our front door may be locked for security reasons. You’ll get a door code texted to you a couple days before your appointment. If for some reason you don’t get the code, or you just can’t easily find it when you get there, that’s totally fine! Just ring the pink doorbell and someone will be right there!

    Once you come in, we’ll get you checked in and ask if you’d like to use the restroom. Just so you have an idea when you get there, the bathroom is in the back right corner, in the mint green doorframe. You’re also welcome to grab a complimentary snack and/or drink. If your provider isn’t quite ready for you, you can take a seat in one of our two waiting areas, or feel free to look around the salon. We have books, fidgets, and plenty of things to look at. 

    As soon as your provider is ready for you, they’ll show you where to go for your service and get you settled in, ask any questions they need to ask, and talk with you about your service for the day. We want you to ask any and all questions you might have so that we can make sure you are good to go. 

    From there we’ll get your wax or nails or whatever else done, and you just relax. We always always always encourage you to tell us at any time if there is anything we can do to make your time with us any better.

  • We know things happen! If you're running late, please let us know as soon as you can so we can adjust accordingly. Texting us is always the quickest way to get the message to us!!

    If you arrive 8 or more minutes late, we may need to shorten or modify your service to avoid running into the next client's appointment. If there isn't enough time to safely or properly complete the service, we may need to reschedule you.

    Depending on how much of the appointment we're able to complete, a 25–50% late cancellation/rescheduling fee may apply.

  • If you're unable to make your appointment, please cancel or reschedule at least 24 hours before your appointment start time. You can do this through the link in your appointment confirmation text or email, or by sending us a text. If possible, please avoid cancelling or rescheduling via email.

    We’re human and we know that life happens, so if something changes at the last minute, we just ask that you pretty please let us know. We promise we won't be mad at you, so rest that anxiety-ridden little mind of yours. Communication gives us a chance to adjust our schedules and hopefully offer that appointment time to another guest.

    For appointments changed within 24 hours:

    • Same-day cancellation: 50% of the scheduled service

    • Same-day reschedule: 25% of the scheduled service

    These policies aren't meant to punish anyone. Our providers reserve that time specifically for you, and last-minute openings can be difficult or impossible to refill. These fees help us continue providing our employees with a living wage while still allowing some flexibility when life inevitably does its thing.

    If you're dealing with an emergency, please reach out. And if finances are the reason you need to cancel, please talk to us! We understand, won’t judge, and may be able to work with you.

  • Well, any time you no-show a kitten cries. So, think about that….

    If you can't make your appointment, please let us know, even if it's already past your appointment time. We'd always rather hear from you than have you disappear because you're worried we're going to be mad.

    A no-call, no-show means we held the entire appointment time for you without having an opportunity to offer it to another client, so the following fees apply:

    • First no-show: 50% of the scheduled service

    • Second no-show: 100% of the scheduled service

    • Third no-show: 100% of the scheduled service and booking privileges will be removed

    A valid card on file is required to book an appointment. These fees only apply when the policies above aren't followed.

    Life happens. Emergencies happen. Money gets weird. We appreciate communication more than perfection.

  • For most appointments, no! We only require deposits for new clients booking longer appointments, since these services reserve a significant amount of a provider's schedule.

    A 50% deposit is required for:

    • Waxing appointments over 1 hour

    • Nail appointments over 2.5 hours

    Your deposit goes directly toward the cost of your appointment, so it is not an additional fee.

    For waxing appointments, deposits are refundable or transferable with at least 24 hours' notice. For nail appointments, we require at least 48 hours' notice.

    If you cancel or reschedule within those windows, the deposit is forfeited. If you reschedule, a new deposit will be required to reserve the new appointment. No-shows will also forfeit their deposit.

    Longer appointments can take up a pretty big chunk of a provider's day and can be difficult to refill at the last minute, so deposits help us protect that reserved time.

    As always, if you're dealing with an emergency or finances are making it difficult to keep your appointment, please reach out. We appreciate communication!

  • Your card reserves your appointment and allows us to enforce our cancellation and no-show policies consistently.

    Having a card on file doesn't mean you'll automatically be charged for your service ahead of time.

  • Yes! You can join our waitlist directly through our online booking site if you can't find an appointment that works for you.

    We check the waitlist frequently and will reach out if an opening becomes available that matches what you're looking for. Adding alternative days and times you're available in the notes is super helpful and gives us a better chance of finding a spot for you!

  • Sometimes a provider's schedule gets full enough that we need to temporarily close their books to new clients. This doesn't mean they're leaving or that existing clients can no longer book with them! It just helps make sure their regular clients can continue getting appointments without the schedule becoming completely impossible.

    If your preferred provider isn't currently accepting new clients, you may be able to join their waitlist, or we'd be happy to recommend another Dahlia provider in the meantime. Schedules change, so books may reopen as availability allows!

Body + gender inclusivity and consent

  • Yes times a million.

    Dahlia was intentionally created to be comfortable and accessible for everyone, with a real focus on people in larger bodies. Our entire salon space is accessible for you, including our waiting area, bathroom, treatment chairs and tables, and positioning.

  • Yes. All Dahlia services are gender-inclusive.

    Our services aren't divided into "men's" and "women's" categories. You won’t see any Manzilian on our booking page. You book based on the service you'd like to receive rather than your gender, and pricing is the same for everyone!

  • Once again, a million times yes.

    Everyone is welcome at Dahlia, and we have a soft spot for gender affirming services. We want you to feel like you, and if we can help in any way, we’re super grateful that you’re trusting us. You will receive a form to fill out prior to your appointment where you can provide your preferred pronouns.

  • Absolutely no problem, just let us know! We are always willing to figure out a way to help you get more comfortable. Please don’t ever hesitate to speak up if things aren’t feeling great. 

    You will also have a Comfort Preferences form to fill out prior to your appointment where you can let us know of any sensitive areas!

  • 100%!!!!!!!!!!!
    If at any point you are uncomfortable for any reason or have changed your mind, please please please let your provider know and they will immediately stop the service. Consent and comfort are so so so important in our space!

  • Dahlia Wax Collective is located in NE Portland, Oregon at 3023 NE Broadway St. We are in the lower level of Anatomy Tattoo, at street level.

  • Unfortunately we do not have a dedicated parking lot (trust me, if we could create one we would), but street parking is available throughout the surrounding NE Portland neighborhood, including around NE 30th, Schuyler, and NE 32nd. While neighborhood parking is usually pretty easy to find, try to give yourself a few extra minutes just in case you need to circle the block once.

  • We are able to coordinate access to a parking spot directly next to our entrance during certain hours, but availability is extremely limited and very time specific (typically evenings after 6pm, and all day on Sundays. However we cannot guarantee this). 

    We ask that this option be reserved for guests who truly need it for accessibility reasons. If this applies to you, please reach out ahead of time so we can make sure you’re scheduled at a time that parking is available.

  • If your GPS is having a hard time finding us, you can type in 3021 NE Broadway St, as we’re in the lower level of this address. We are in the super cute blue and mint house. Our entrance is at sidewalk level, directly across the street from Broadway Physical Therapy. 

    If you’re having problems finding us, please feel free to call or text and we’ll help you out!

Parking + Getting Here

A Note About Deposits & Cancellation Fees

We know deposits and cancellation fees aren't anyone's favorite thing, they stress us out too. But we always try to be as transparent as possible, so we want to explain why we have them.

As an appointment-based small business, the time you book is reserved specifically for you. Simply put, if we don't have a client in that appointment time, we don't make money from it. When an appointment is cancelled at the last minute or someone doesn't show up, it's often too late to fill that spot with another client.

Our employees are paid for their time, and the salon still has all of its normal expenses regardless of whether that appointment happens. A last-minute cancellation can mean losing an hour or several hours of expected revenue while those expenses stay exactly the same.

Our deposits and cancellation fees aren't meant to punish anyone or squeeze extra money out of our clients. They're there to protect a portion of the time and income that was reserved for your appointment, while allowing us to continue paying our team a living wage and keeping the business sustainable.

We also know that life happens. Emergencies happen, pets get sick, cars break down, and money gets weird. That's why we always encourage you to communicate with us. We're humans too, and we'd much rather hear from you than have you avoid reaching out because you're worried we'll be mad.